No. Maestra offers flexible, month-to-month billing -- no long-term commitments required.

No. Migration and implementation are included at no additional cost. You only start paying once your account is fully live.

Our clients typically see ROI exceeding 20x within just a few months -- driven by higher conversion rates, increased AOV, and improved marketing efficiency.

Maestra counts a profile as active only if, within the calendar month, the customer shows any activity or profile change. For example:

• Placed an order
• Visited your website or mobile app
• Received any one-off message or automated flow
• Clicked an email
• Had a profile field updated (e.g., loyalty status, preferences)

Anonymous visitors and contacts who meet none of these criteria remain inactive and are not included in your bill.

In most cases, no. Additional fees apply only in specific, high-volume scenarios:

• Email volume: Extra fees only apply if monthly sends exceed 10x your active profile count
• Data storage: Additional charges may apply for unusually large databases
• Multiple brands: Managing more than three brands require a custom plan

Maestra offers a range of advanced services to support your marketing and data operations

• Real-time POS data processing
• Deliverability White Glove Service
  • Spoofing protection (DMARC monitoring)
  • Dedicated IPs (for volumes over 2M emails/month)
  • Inbox placement monitoring
  • Domain/IP reputation monitoring
  • Consulting and strategic support
• Product image enhancement
• Sandbox environment for testing

SMS/MMS and RCS billing varies by country, code type, and message format. Pricing includes setup fees, monthly fees, and per-message costs. For example, US SMS via toll-free is $0.0045/message with a $3/month fee. RCS basic messages are $0.00580 each. Carrier pass-through fees are not included and are rebilled with a 5% surcharge. See the full rate tables on the pricing page for detailed breakdowns by country and message type.

Maestra supports platforms like WhatsApp, Telegram, and others. Pricing varies by platform and usage volume -- please contact us for a custom quote.

No. Prices are exclusive of any applicable taxes. Sales tax or VAT may be added based on your billing location.

Maestra can support multiple brands under one account. You can run 1-2 brands with no additional fees. Starting with your 3rd brand, we charge $500/month per additional brand.