White-Glove Service
Boost marketing efficiency with a dedicated CSM driving strategy and execution -- from migration to optimization and ongoing testing
The smoothest migration you've ever seen
“This was the smoothest migration I've ever seen! All I had to do was provide access, answer a few questions, and help with domain warming. CSM handled everything else.”
A partnership that doesn't end at onboarding
“Maestra feels like a true extension of our team -- not just advisors, but partners who hold us accountable and bring in real expertise.”
Expert insights tailored to your goals
“Our CSM Julia is incredibly proactive and guides us through every project.”
Faster results through lessons from hundreds of brands
“The team, led by Phil, was extremely helpful in setting up our system and developing strategies that led to a significant increase in sales.”
Email deliverability -- improved and maintained
“Maestra rescued our email channel when we needed it most. Now, our emails consistently land in the primary inbox.”
High-converting flows designed and launched for you
“It really feels like Maestra is part of our team. What I appreciate most is that they look at our business and ask 'What are the biggest challenges? How can we solve them?'”
Continuous optimization through A/B testing
“Maestra enables us to optimize our lead magnets and product recommendations through A/B testing.”
Real human connection
Explore more: turning customer data into personalized journeys
Email, SMS, Push, Messengers, and Chatbots
Site & App Personalization
FAQ
You get a dedicated Customer Success Manager (CSM) who:
- Shapes your strategy and roadmap
- Handles data migration and helps with integration
- Sets up email deliverability (domains, IP warming, authentication)
- Designs, builds, and improves flows and onsite experiences
- Runs A/B tests and experiments
You'll have:
- A shared Slack channel with your CSM
- Weekly strategic sessions on Zoom
- Live chat in the platform (5-min response time)
Standard hours are 9-5 EST, but we adapt to your timezone. You and your CSM can work out a schedule that fits your team.
Our CSMs handle around 15 clients, not 60 like most vendors. That means they can actually respond fast, be flexible and go deep on your specific business.
You get a named CSM who onboards you and stays with you long-term. They're your main point of contact and bring in specialists when needed.
Your CSM leads the entire process:
- Reviews your plan to make sure it's doable and fits your business goals
- Transfers your marketing assets -- customer data, segments, templates, flows, etc. -- and optimizes them along the way
- Sets up domain warming and sends first emails (you just provide the content)
- Builds integrations (if your dev is needed, we manage the project and work with your team directly)
- Hosts live training sessions to walk through the platform together
Yes! Our team manages the entire process at no extra cost. Your dedicated CSM will:
- Transfer your data
- Set up integrations (custom stacks may need your dev team's help)
- Rebuild your flows and campaigns
- Keep your current tools running during the transition
No need to pull in your internal team -- we handle it all, making the transition easy.
Absolutely. Your CSM helps you:
- Generate ideas: Brings best practices from other clients, suggests new channels and flows, and helps prioritize
- Build experiments: Sets up A/B tests across email, SMS, flows, onsite widgets, recommendations, promotions, referrals, and more
- Measure results: Tracks what's working and what's not
Share your goals and challenges in weekly sessions, and your CSM recommends proven approaches. Then you test and scale what works.
Anything marketing-related: building or updating flows, creating segments, setting up A/B tests, configuring personalization rules and widgets, troubleshooting deliverability -- you name it.
Yes, it's included with no additional fees.